Please enter your credentials

e-Up

the Unified Perspective over Packaged Applications

Business Process Library

  • Check Siebel repository via REST directly in e-Tools

    Check Siebel repository via REST directly in e-Tools

     

    In the last months we have been extending e-Tools with new features that exploit the innovations introduced by the Siebel development team. One of the most interesting innovations presented in IP2016 is the REST interface. As described in the bookshelf, REST (Representational State Transfer) is a software architecture style that provides a convenient and consistent approach to requesting and modifying data. In the Siebel CRM RESTful system, resources are stored on the Siebel Server.

    e-Tools, the unique CASE tool for Oracle Siebel, supports any Siebel version, generating visual artefacts that are used for all the phases of a Siebel implementation project - from requirements to solution design.

    e-Tools now includes a new REST interface to communicate with your Siebel Server in order to get the information you need to check in the Repository or - if you activated the new IP2016 feature - in any Workspace you might want to use. In the following video we present the new window embedding the client to get any data from your Siebel repository. By doing so you will be able - for example - to compare the values of a specific object with the ones of a previous version modelled in e-Tools.

     

     

    This new feature - as the ones that use the new generation Siebel IP2016 UPT framework - is included for all existing e-Tools customers as any other new feature that we constantly release.  Remember, you can still use e-Tools in all your project's phases with ANY Siebel version  - but you will be able to exploit also these innovations, like querying the repository via REST, once you upgrade to latest Siebel releases.

    NOTE - in order to get data related to Workflows you need to get IP2016 Patch Set 3; thanks to Chandan DasGupta from the Oracle Siebel team for the information.

  • e-Tools Pricing

    e-Tools Pricing

    Would you like to know more about e-Tools Pricing?

    e-Tools is SaaS to help make your Siebel more agile

    e-Tools is delivered as SaaS (Software as a Service). Please check more information about our special approach that makes the most of cloud and on-prem here.

    e-Tool's SaaS delivery method makes you save on both CAPEX and OPEX.

    Make Siebel more agile starting from the purchasing process! Affordable monthly prices per user

    - NO ACTIVATION FEE -

    discounts apply for number of seats and contractual agreements - contact us today!

  • e-Tools: an overview

    e Tools small

    A Unified Perspective over Oracle Siebel CRM

     

    A magnifier lense over your customized application

    Years of customizations have transformed the Siebel packaged application in a maze: it is difficult to understand and manage. Which requirement triggered a specific customization? What is impacted by a script? Which customization triggers that unexpected behaviour? These are all common questions when working on Siebel projects. Moreover, the documentation is often either missing or not updated, thus customizations that happened some implementation cycles ago are incomprehensible.

    e-Tools provides a visual “map” of your application, facilitating comprehension. It uncovers the existing customizations, presents them in easy-to-understand visual models and documents everything in one click. This makes it easier to understand what is causing performance issues, where the bottlenecks are, which objects or processes are impacted by modifying an existing object, etc.

    When using e-Tools, a knowledge repository is created, containing the relation among requirements, design and the real implementation - all done automatically! With one thread to follow, it is easier to find the why of a customization, understand what triggered a design decision, find the right person to discuss the issues with, and improve one company's control over its Siebel CRM application.

    Rapid Requirements Generation 

    Thanks to a closer collaboration with the original Oracle Siebel Development team, e-Tools features the automatic generation of Use Case scenarios starting from Siebel IP2014+. This technology is based on machine learning techinques and represents a revolution similar to the introduction of 90's Packaged Applications vs. greenfield development - you don't need to write requirements from scratch - start from the real use cases that are already implemented in your Siebel solution, analyze them and customize to rapidly offer a business solution. Easily document everything in HTML and share it in your company.

    Automatic Visual Design Best practices

    e-Tools empowers the Siebel team members with automated analysis brought on easy to understand visual models, uncovering all the employed solution designs. From the as-is visual models, new designs are easily drawn, alternative solutions assessed based on implementation impact and risks. Moreover, e-Tools guides the technical experts in using Siebel best-practices. As a result, the Siebel application is more agile, easy-to-manage and to upgrade.

    Business Process Extraction

    Siebel BPE extracts the real case business processes from the application usage. It allows you to build your own, customized Business Process Library to be used inside your organization. Applying amachine learning approaches, e-Tools interprets the usage data and builds a business friendly visual representation. Technical details are smoothed out and the models are re-usable throughout the entire application life-cycle - from business requirements to solution design, testing and training.

    Pro-ActiveSupport

    Visually analyze your application starting form the User Interface cutting typical third-party support high costs and timelines. With e-Tools you always have a Siebel expert on your side, guiding you through issue discovery, indicating potential pitfalls. All this real-time, every time you need it, with no delay.

    Starting IP2014+ you can also support your users without the need to replicate the reported error - direclty support by analyzing the real-case process: identify the reported point, start the visual analysis to identify the reason of the issue and find the solution

     

    All these features allow you and your Siebel implementation to gain:

    Reusability

    Have you noticed how organizational tasks and documents revert around the same knowledge? With e-Tools you leverage the materials and knowledge already created to support various perspectives over the Siebel application. You need to create training on the new application features? Identify the latest implemented requirements, use the delta analysis, get automated documentation for all! You need documentation for change management, quality assurance, etc? Use e-Tools automated visual html documentation, easy to share via the intranet or as requested by your company’s policies.

    This means no more time lost in re-writing, while you make the most of the knowledge already available.

    Knowledge management

    Working with e-Tools means that the entire team’s knowledge is saved in the meta-repository. Requirements, designs, existing customizations, are set side by side and related with one thread. Are you wondering which requirement triggered a customization? Check it in e-Tools meta-repository and, in the process, find out the business context (use cases/business story, processes, domain knowledge) and the design decision background (pre-existing application architecture and customizations, alternative design solutions, risk and impact notes).

    Do more with less: reduce workload and increase productivity

    Automation takes off pressure from the team as it reduces workload. Consider that just documentation creation, update and management takes up to 80% of project time. By automating documentation production, the team is empowered to focus on the other issues at hand, support the business and identify better design solutions.

    Analysing and understanding the existing application is assessed to take 40% of architects’ time and 20% of developers time. Automating it with e-Tools supports them in getting the right information straight away. Less time is spent on navigating the Siebel application, more time is spent on developing best-in-class solutions that keep business going.

    Communication & collaboration

    Did you know that project misunderstandings and miscommunication can cause missed deadlines, expensive re-work and frustrated clients? What tools are available to tackle this issues? e-Tools’s intuitive visual models form a communication canvas, reducing misunderstandings. The entire Siebel team references e-Tools to grasp what the application is and how it behaves. Using the visual models to engage with all stakeholders means everyone on the project is aligned and can take the necessary informed decisions. How would your organization benefit from having business and IT aligned? More agility and improved customer management mean increased market competitiveness.

    Find out what e-Tools can do for you: contact us now for dedicated case studies.

  • Oracle Siebel roadshow

    Oracle Siebel roadshow

    (London, 12th of May 2016)

     

    e-Up was excited to be part of the Oracle Siebel CRM road-show in London this week. The Oracle Siebel team introduced IP2016 innovations and future vision to a selected group of partners and customers. The road-show is going to take place in other key locations around the globe, so if you are interested in attending, get in touch with your Oracle contact.
    SiebelEvolution
     
  • Pro-Active Siebel Support

    Pro-Active role-based support for Siebel

     

    Welcome a new Support generation - Visual machine learning at your service 

    Standard support associated to your maintenance contract for Siebel has reached a very low-level in quality.

    Specialized support implies high costs and can lengthen the timelines due to response times and possibly losing control over your application. 

    What if you had a Siebel expert always on your side, guiding you through issues discovery, indicating potential pitfalls, visuallizing alternative OOB design, reminding you wich requirements or which business processes are involved in a technical feature? 

    What if all all this was real-time, 24/7, with no delay... and all automatically documented? e-Tools is your expert ally with automated Visual analysis based on Siebel design best-practices, extracted Business Processes, automatically generated Use Case scenarios. It is available any time you need it and it is always ready to tackle the issue together with you. No waiting time, no extra costs for premium service, no need to handle external access to your applications and data.

    e-Tools makes all this come true

     SiebelPro ActiveSupport

     

    When you receive a ticket - from a normal Siebel user or during a Test Phase, e-Tools can track the point where the error happened in a Visual flow 

    Once identified the issue, make use of e-Tools automatic Visual analysis to infer both the requirement (thanks to machine-learning) and the existing design and bring on root-cause analysis.

    Once found the cause, developers and designers can work on a solution by visual prototyping.

    document everything with a click!

    ProActiveSiebelSupport2 

     

    Make your business users happy with e-Tools and its AI-based support

     

    Make the most out of your Siebel investment and be Oracle compliant by following Visual design best-practices.

     

    Increase agility: bridgethe gap between the business side of your company and your Siebel application.

     

    Support any Siebel version:  use e-Tools continuously towards the life of your CRM application - we will release innovations together with Oracle in SaaS mode.

     

    Unmatched 24/7 embedded Siebel expertise - e-Tools holds best practices embedded in it’s automatic analysis, this facilitates keeping the team on the right technical track and supports solving old problems and defining new solutions.

     

    Maintain all knowledge internally - Create and own your "how-to" library and share it across the organization in html format - once modelled in e-Tools, processes, designs and legacy documentation can be shared on your intranet using already available resources for indexing and categorizing knowledge.

     

     Contact up to find out how you could implement your Siebel support with a simple, light, monthly fee. 

  • Siebel Business Process Extraction (BPE) is live!

    Amplify IT-Business synergy with Siebel Business Process Extraction (BPE)

    (BPE is a new e-Tools automation feature released in May 2016)

     

    BPE SiebelUsage3
Our website is protected by DMC Firewall!