Lots of improvements and new features in this release. While some of the features were expected and requested by customers, others open the door to important changes. Let's have a look at the main news.

Nine Steps to Siebel DIY Support

We already discussed about the reasons why many users complain about Siebel CRM applications in another article. In many Oracle Siebel projects a helping hand in understanding and solving application issues is very welcome. This often means relying on third-party support to provide guidance. But expert service comes at a cost: having someone supporting you 24/7 is not cheap and if the support is not handled the right way... you risk to lose control over your application for good!

 Here are 9 steps to guide you to Siebel DIY support: 

1. When relevant, start with analysing the Application UI - When we face Siebel customization issues, the complaint often starts at a UI level. Since the introduction of Open UI, some quite nasty things can be done, often not following Siebel customization best practices. For this reason it's important to immediately identify at a Siebel components level which Javascript and CSS files are involved, even before using your browser Devtools to inspect the html source. This because Siebel is not just a website, but a Packaged application with a complex infrastructure that lays behind the GUI - so it goes far beyond the 3 layers of web development!

News from Oracle: Oracle PartnerCast February 10th 2016

(Notes from today's OPN PartnerCast - Oracle EMEA PS)

Oracle has just released a video about it's Siebel CX: George Jacob, Group VP Oracle, discusses the slide deck of Siebel CX transformation.

Welcome e-Tools 2016!

A new and improved version of e-Tools is live!