The day kicked-off with a presentation about Siebel CRM On Cloud (IaaS). This year the Siebel development team introduced the possibility of having your Siebel application in the Oracle Cloud. A variety of options are available to answer even the most complex requirements.
Various scenarios are possible and have been tested by customers already. You can make use of a Siebel instance in the cloud as a sandbox, to test how your application might interact with new technologies or how new features could work for you, without impacting your local environment. When testing newer Siebel IPs it is possible to make use of the virtual images available in the marketplace to speed out the installation time.
It might make sense for you to move part of your current deployment to the cloud, while maintaining other parts on prem. A simple example could be moving the call centre application that is mainly used by an external service provider/partner to the cloud, while maintaining all the other Siebel applications on prem. The advantage is reducing your internal workload and having a predictable cost and lower TCO for hardware expenditure.
And, of course, you can move your entire environment in the cloud.
In order to use Siebel in the cloud, you can make use of your own licenses ("bring your own licenses") and only pay for the cloud infrastructure as a service.
Workspaces and Composer are hot themes around Siebel innovation and they are already available for Siebel developers to use. Composer is going to be completed and released in IP2017.
Workspaces support for now just one root space (main) from which the development branches part. Thus all developers reference the main. If two developers work in parallel on the same objects, the differences are highlighted in a report during the merge, facilitating co-operative development.
On composer side, live development of the interface via drag-and-drop was demoed live.
Some of the data, like the LOVs, predefined queries, state models, product configuration, will not be yet handled via composer but are planned for the future.
A Siebel innovation worth to ponder for future application extensions is already available with IP 2016. It is now possible to input data in Siebel and to read data out of Siebel via Rest. This can come in handy when there is a requirement for a light-weight application, like a mobile app that makes use of the rich data available in Siebel to support end-users during their daily tasks.
Best practices for Data Archiving with Siebel CRM were also presented and various scenarios were discussed. Before jumping into it, it is always advised to consider all the specific aspects such as the legislation around your data, internal and external usage of the data, requirements to access the archived data in the future, etc. Once all the requirements are clear, define specific archiving rules.
Oracle Business Analytics
New analytics visualisation capabilities were also demoed during the second day. By using Oracle Analytics Visualizer either in the cloud or on premise you can avail of new graphic features (tree maps, heat maps, interactive graphs that allow you to focus on the data you are interested in, etc.) and easy ways to add more data from external sources to your current analysis (for example using an external file or source, the application automatically suggests the columns that match existing columns and the way to treat them for the analysis).
Some of the new features might be the right motivator for business users to make the most of existing reports and dashboards in their application.
Last but not least, e-Up's presentation slot was also in the second day of the event. We introduced e-Tools to the audience and demonstrated the latest developments built in collaboration with the Oracle Siebel development team that empower Siebel customers with a Double test Automation. The Oracle Siebel development team is now offering Siebel customers the opportunity of using their own internal test automation tool. Named Siebel Open UI Keyword Test Automation, this fresh feature facilitates managing the test activity from inside Siebel and automating the execution of the test scripts based on a easy-to-use keyword framework. Starting from the Selenium test automation tool, the Siebel team has built the Siebel dedicated testing automation. Our collaboration brings this automation even further- e-Tools provides in fact automated visual test script creation that helps speed up even more the testing efforts.
In a classic scenario, the test team needs to write the test cases and execute them. Standard test automation tools execute the test cases, but require re-writing the test cases in a "language" that they can use.
With e-Tools and the Siebel Open UI Keyword Test Automation, both activities are automated: from the day-to-day use of the application, testing scenarios are extracted via e-Tools, imported to Siebel and executed automatically. e-Tools makes use of the latest innovations available in IP2016 to extract the business processes from the daily usage of the application and makes available to the company the embedded customized process library of their Siebel application.
A Visual double test automation is now available for Siebel customers - an innovation that was made possible by the Siebel innovations in IP2016 (in particular UPT, KWD and REST) and the collaboration of the Oracle Siebel team and e-Up. We @e-Up would like to thank the Oracle Siebel development team once again for all their dedication - we are looking forward to working together on bringing more innovation to Siebel customers!
More about the presentation and this new feature will be available soon.
In a future post we will also have a pre-view of IP2017 features as introduced at the Roadshow, with a more defined description being expected at Oracle Open World later on this month.
This year the Siebel Team has put a lot of efforts into presenting the latest innovations and gathering customer feedback through the dedicated roadshows. The Utrecht event was a very successful one, with a room packed of Siebel customers and partners, great interactions and a lot of interesting Siebel conversations.
We @e-Up would like to thank again the organisers for all their efforts, the great support and the so important personal kindness which is much appreciated! Looking forward to more events of this quality and calibre!