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Frequently Asked Questions

What is e-Tools and how can it improve my Siebel Project?
e-Tools FAQ

e-Tools for Oracle Siebel CRM FAQ

You have questions about e-Tools? Find the most common questions and answers below.

1. What is e-Tools?

e-Tools is the unique complete CASE (Computer Aided Software Engineering) tool for Oracle Siebel CRM implementations. It is a modelling, analysis, design and management tool based on visual diagrams.

e-Tools supports a Siebel implementation from requirements gathering, to both functional and technical modelling and design: every diagram relies on Siebel core objects and concepts.

e-Tools embeds hundreds of automations to support and speed up your work with Siebel. Thanks to its analysis automations, e-Tools uncovers the existing application design and functional processes for you to work with. New designs can start from an as-is model of the current Siebel application, simply analysing your repository. Once the analysis is complete or the design is done, you can document it with a click.

All implementation stakeholders (from business to BAs, architects and developers, testers and quality assurance, support agents and managers, etc.) can use e-Tools in their daily Siebel project related work and exchange artifacts to improve collaboration in the project.

Prototyping or mock-ups, requirements elicitation and modeling, architecture overview, new designs, tests, technical support queries, etc; all can be accomplished with e-Tools.

2. What does e-Tools do for Business Analysts?

  • Open UI live prototyping & mock-up - modify the Open UI interface look-and-feel (including labels renaming, css and html modifications) on the fly without impacting the application to show to your end users how the application can look like and automatically document the analysis.
  • Requirements elicitation - help business users express their needs with a visual overview of application user interface and the logic behind it, quick-prototyping and mock-up facilities. Use Cases of User Stories are both supported.
  • Requirements gathering - define the new requested functionalities and application details
  • Requirements modeling - create visual models in use cases/story format, domain diagrams and business/functional process flows
  • Application analysis - understand the already customized application via a bottom-up analysis and automatically create an application analysis blueprint - no need for in-depth Siebel knowledge, e-Tools works for you!
  • Delta analysis - import just the latest changes in an e-Tools project - start your analysis from a delta development.
  • Technical team interaction - facilitate communication and reduce misunderstandings via visual diagrams and using Siebel core objects.
  • Automated documentation - once the analysis is completed, the model is automatically documented, including all legacy documentation that you can attach to any e-Tools object.

3. What does e-Tools do for Siebel Architects and Developers?

  • Requirements understanding - easier, quicker, less misunderstandings. Collaborate with the BA on a e-Tools whiteboard!
  • Customized application analysis - #visuanalysis of a customized Siebel, starting from an e-Tools diagram or directly from a Siebel application!
  • Delta analysis - import just the latest changes in an e-Tools project - start your analysis from a delta development.
  • Modelling - build Siebel dedicated models starting from the existing application or totally from scratch.
  • Solution design/prototyping - build and visually prove designs.
  • Solution proofing - foster best practices customization by unveiling embedded standard solution alternatives.
  • Re-design - uncover customized implementation and use it as the basis for the re-design.
  • Risk analysis - assess change impact and related risk for the existing project.
  • Proof of concept - test designed solutions and evaluate alternatives
  • Unit testing - define testing scope, impact analysis, expected results, etc.
  • Bug fixing - identify bottlenecks, issues and bad designs with #visuanalysis
  • Open UI live prototyping & mock-up - modify the Open UI interface look-and-feel (including labels renaming, css and html modifications) on the fly without impacting the application to show to the BA or the end users how the application can look like.
  • Open UI files analysis - identify all Open UI files related with Siebel Objects (Applet, View, Application) - analyse all JS PM, JS PR, Web Template and Resources files associated to a View to facilitate application analysis.
  • Open UI code edit - a code editor dedicated to handle JS and CSS files - once code is created or an already available snippet is chosen, it can be activated and applied to an open Siebel session for test (no impact on the application itself, but very powerful in the e-Tools development environment, as it allows to access crucial aspects of the Open UI application)
  • Automated documentation - once the analysis or the design is completed, the model is automatically documented, including all the legacy documentation that you can attach to any e-Tools object.

4. What does e-Tools do for Siebel Technical Support?

  • Requirements understanding - easier, quicker, less misunderstandings. Collaborate with the BA or an architect/developer on a e-Tools whiteboard!
  • Customized application analysis - #visuanalysis of your customized Siebel directly from the Siebel application - no need to use Siebel Tools or Siebel Composer at all!
  • Delta analysis - import just the latest changes in an e-Tools project - start your analysis from a delta development.
  • Technical context analysis - identify the issues in the application, retrieve its related context and all customization details
  • Solution design/prototyping - construct and visually prove designs - share it with developers/architects
  • Prove issue against requirements - compare the requirement and solution design from the MetaRepository with what was actually developed in the application and the issue raised by the end-user.
  • Identify discrepancies - pin out differences between: Requirement and solution, or Requirement and actual development, or lacks in the documentation.
  • Impact analysis - assess impact of the issue and related risks.
  • Automated documentation - once the analysis is completed, the model is automatically documented, including all the legacy documentation that you can attach to any e-Tools object.

5. What does SaaS mean for e-Tools?

e-Tools resides on our servers: we perform improvement and maintenance, manage users, and do all the administrative work so that you don’t have to worry about anything. When you use e-Tools, you access it online but it will be streamed on your local machine. You need administrative rights on your local machine only the first time. No need to install anything else afterwards and you can decide if and when receiving the application updates.

e-Tools runs completely on your environment: your data, metadata and the application do not leave your premises. When we do upgrades and updates, there is no need on your side to take action, we take care of everything so that you get the maximum value with the minimum effort.

6. What security settings do I need to modify on our corporate network?

There is NO modification required: streaming e-Tools uses the standard http 80 port. You need the administrator rights for your local machine only the first time.

7. Do I have to provide my repository / corporate data / proprietary data?

NO: Your repository and data remain on your premises at all time. e-Tools is streamed from our servers to your local machines to do the job. It will run on your machines while you use it and it will get back “home” when you have finished your work. We do not have any access to your data, only e-Tools that runs on your local machine does. You will save your works in e-Tools projects on your machine or on your corporate intranet to share it with your colleagues.

8. How do I access e-Tools?

Once you become an e-Up client, you get access to e-Tools via our website. For the first usage you need to have administrator rights on your local machine. Also, you will need to set up an ODBC to be used (Once Oracle won't use the local repository any longer (probably IP2017+) we will offer an ODBC-free access). Following usage does not require administrator rights, not even if the version of e-Tools changes.

9. What does continuous innovation mean?

We @e-Up always look for a way to improve things and add more functionality, alos following the continuous Oracle innovation on Siebel. Based on our clients’ requirements and proposals from the internal design team, we continuously develop new features. Updates and upgrades are transparent to the end-user: no need to re-install or take any other action.

10. What about the future, is it an issue if Siebel Tools is going to the cloud?

NO, e-Tools works independently of Siebel Tools, being on premises or on the cloud.

11. Does e-Tools work with both HI and Open UI?

YES, e-Tools supports both. We will focus more on Open UI for the future, as it is expected that everybody will eventually migrate (Oracle will stop supporting HI and focus only on OpenUI starting with IP16).

12. I’d like to try it out, do you offer trials?

From time to time, we do trial campaigns. If you are interested, contact us requesting a trial. We will get back to you requesting information on how you want to use e-Tools for and your current Siebel project(s) and introducing you to the tool and features. Then we set up the trial environment for you and get you through an inception so that you can make the most out of the trial. Please note that the trial version is limited in terms of usage period and potentially also on functionality.

13. Does e-Tools substitute Siebel Tools or Siebel Composer?

NO - e-Tools integrates with both standard Oracle customizations tools. it will perfectly integrate with Siebel Composer, extending all the new possibilities. Moreover, e-Tools supports automatic analysis and design, for both the technical and the functional side.

For all other questions, don’t hesitate to contact us 

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