Oracle Siebel has evolved in time to become a repository of business practices, rules and processes; ultimately, a repository of business knowledge. Although customer data is easily available in the application, the business process knowledge is hidden in the application usage patterns.
With e-Tools you can now leverage the day-to-day usage of the application to gain actionable insights over the embedded business processes. e-Tools extracts them and displays them automatically, in easy-to-use visual flow diagrams that can be even edited in our Flow Designer!.
Siebel BPE extracts the real case business processes from the application usage. It allows you to build your own, customized Business Process Library to be used inside your organization.
With the Flow Designer you are able to modify your processes and edit them as you like for your needs!
Applying algorithms, statistics and machine learning techniques, e-Tools interprets the usage data and builds a business friendly visual representation. Technical details are smoothed out and the models are re-usable throughout the entire application life-cycle - from business requirements to solution design, testing and training.
Traditional methods for understanding the way users work with the application are time-consuming and costly. Users do not want to be controlled or interrupted in their day-to-day activity. Thanks to our patented technology, e-Tools, there is no longer need for heavy application controls or checkpoints that disrupt users' activity.
(* It is possible to start using BPE from IP2014.11 - contact us for more information.)
You can now automate the process extraction, significantly reducing costs and with no impact for the users. You can concentrate on the UX while having the pulse of the situation by:
The documented process map can be used for: