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e-Tools: an overview

the most innovative tool for Oracle Siebel CRM / Oracle CX
e-Tools: an overview

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A Unified Perspective over Oracle Siebel CRM

 

A magnifier lense over your customized application

Years of customizations have transformed the Siebel packaged application in a maze: it is difficult to understand and manage. Which requirement triggered a specific customization? What is impacted by a script? Which customization triggers that unexpected behaviour? These are all common questions when working on Siebel projects. Moreover, the documentation is often either missing or not updated, thus customizations that happened some implementation cycles ago are incomprehensible.

e-Tools provides a visual “map” of your application, facilitating comprehension. It uncovers the existing customizations, presents them in easy-to-understand visual models and documents everything in one click. This makes it easier to understand what is causing performance issues, where the bottlenecks are, which objects or processes are impacted by modifying an existing object, etc.

When using e-Tools, a knowledge repository is created, containing the relation among requirements, design and the real implementation - all done automatically! With one thread to follow, it is easier to find the why of a customization, understand what triggered a design decision, find the right person to discuss the issues with, and improve one company's control over its Siebel CRM application.

Rapid Requirements Generation 

Thanks to a closer collaboration with the original Oracle Siebel Development team, e-Tools features the automatic generation of Use Case scenarios starting from Siebel IP2014+. This technology is based on machine learning techinques and represents a revolution similar to the introduction of 90's Packaged Applications vs. greenfield development - you don't need to write requirements from scratch - start from the real use cases that are already implemented in your Siebel solution, analyze them and customize to rapidly offer a business solution. Easily document everything in HTML and share it in your company.

Automatic Visual Design Best practices

e-Tools empowers the Siebel team members with automated analysis brought on easy to understand visual models, uncovering all the employed solution designs. From the as-is visual models, new designs are easily drawn, alternative solutions assessed based on implementation impact and risks. Moreover, e-Tools guides the technical experts in using Siebel best-practices. As a result, the Siebel application is more agile, easy-to-manage and to upgrade.

Business Process Extraction

Siebel BPE extracts the real case business processes from the application usage. It allows you to build your own, customized Business Process Library to be used inside your organization. Applying amachine learning approaches, e-Tools interprets the usage data and builds a business friendly visual representation. Technical details are smoothed out and the models are re-usable throughout the entire application life-cycle - from business requirements to solution design, testing and training.

Pro-Active Support

Visually analyze your application starting form the User Interface cutting typical third-party support high costs and timelines. With e-Tools you always have a Siebel expert on your side, guiding you through issue discovery, indicating potential pitfalls. All this real-time, every time you need it, with no delay.

Starting IP2014+ you can also support your users without the need to replicate the reported error - direclty support by analyzing the real-case process: identify the reported point, start the visual analysis to identify the reason of the issue and find the solution

 

All these features allow you and your Siebel implementation to gain:

Reusability

Have you noticed how organizational tasks and documents revert around the same knowledge? With e-Tools you leverage the materials and knowledge already created to support various perspectives over the Siebel application. You need to create training on the new application features? Identify the latest implemented requirements, use the delta analysis, get automated documentation for all! You need documentation for change management, quality assurance, etc? Use e-Tools automated visual html documentation, easy to share via the intranet or as requested by your company’s policies.

This means no more time lost in re-writing, while you make the most of the knowledge already available.

Knowledge management

Working with e-Tools means that the entire team’s knowledge is saved in the meta-repository. Requirements, designs, existing customizations, are set side by side and related with one thread. Are you wondering which requirement triggered a customization? Check it in e-Tools meta-repository and, in the process, find out the business context (use cases/business story, processes, domain knowledge) and the design decision background (pre-existing application architecture and customizations, alternative design solutions, risk and impact notes).

Do more with less: reduce workload and increase productivity

Automation takes off pressure from the team as it reduces workload. Consider that just documentation creation, update and management takes up to 80% of project time. By automating documentation production, the team is empowered to focus on the other issues at hand, support the business and identify better design solutions.

Analysing and understanding the existing application is assessed to take 40% of architects’ time and 20% of developers time. Automating it with e-Tools supports them in getting the right information straight away. Less time is spent on navigating the Siebel application, more time is spent on developing best-in-class solutions that keep business going.

Communication & collaboration

Did you know that project misunderstandings and miscommunication can cause missed deadlines, expensive re-work and frustrated clients? What tools are available to tackle this issues? e-Tools’s intuitive visual models form a communication canvas, reducing misunderstandings. The entire Siebel team references e-Tools to grasp what the application is and how it behaves. Using the visual models to engage with all stakeholders means everyone on the project is aligned and can take the necessary informed decisions. How would your organization benefit from having business and IT aligned? More agility and improved customer management mean increased market competitiveness.

Find out what e-Tools can do for you: contact us now for dedicated case studies.

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