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the e-Up Blog

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Lots of improvements and new features in this release. While some of the features were expected and requested by customers, others open the door to important changes. Let's have a look at the main news.

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Nine Steps to Siebel DIY Support

 

We already discussed about the reasons why many users complain about Siebel CRM applications in another article. In many Oracle Siebel projects a helping hand in understanding and solving application issues is very welcome. This often means relying on third-party support to provide guidance. But expert service comes at a cost: having someone supporting you 24/7 is not cheap and if the support is not handled the right way... you risk to lose control over your application for good!

 Here are 9 steps to guide you to Siebel DIY support

1. When relevant, start with analysing the Application UI - When we face Siebel customization issues, the complaint often starts at a UI level. Since the introduction of Open UI, some quite nasty things can be done, often not following Siebel customization best practices. For this reason it's important to immediately identify at a Siebel components level which Javascript and CSS files are involved, even before using your browser Devtools to inspect the html source. This because Siebel is not just a website, but a Packaged application with a complex infrastructure that lays behind the GUI - so it goes far beyond the 3 layers of web development!

 

Oracle has just released a video about it's Siebel CX: George Jacob, Group VP Oracle, discusses the slide deck of Siebel CX transformation.

 

 

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